Field Exception Management Software
Feature Highlights
Our GPS exception tracking tells you what went wrong and who's fixing it.
Automatic Detection
13 exception types, caught automatically on phone and server.
Evidence on Every Exception
Route, geofence, and telemetry snapshots, frozen at the moment of detection.
Escalation on a Clock
Critical exceptions left unreviewed for an hour climb the reporting chain automatically.
What You Get with Our
Field Exception Management Software
- GPS Gap Detection
- Long Stop / Idle Detection
- Geofence Violation Alerts
- Suspicious Location Jump
- No Punch-Out Alert
- Low Battery Alert
- Offline During Shift
- Late Start Alert
GPS Gap Detection
Five silent minutes on the move are five minutes nobody can account for. Our GPS gap detection flags every one as Critical.
- The gap marked on the route map
- Route and telemetry saved as evidence
- In-app and email alert to the manager
Long Stop / Idle Detection
A 15-minute stop at a client site is a visit. A 15-minute stop anywhere else is an exception. FieldTrace knows the difference and rates it High.
- Stop location and duration on the map
- Auto-assigned to the right manager
- Approve genuine breaks with a note
Geofence Violation Alerts
Punched in doesn't mean on site. FieldTrace's geofence violation alerts fire when an agent spends 60+ seconds outside their assigned site—Critical.
- Geofence overlay on the route map
- Site boundary captured at detection
- Escalates after one unreviewed hour
Suspicious Location Jump
Nobody drives 200 km/h between two client visits. When two pings imply otherwise, our GPS exception tracking flags a suspected spoof—Critical.
- Both pings pinned on the map
- Flag it, and it escalates immediately
- Every action logged for audit
No Punch-Out Alert
The shift ended but the session didn't. FieldTrace flags it High—so forgotten punch-outs get reviewed, not quietly paid.
- Send for Explanation in one click
- Acknowledge or Approve, with notes
- Escalates after four hours unreviewed
Low Battery Alert
A phone at 14% is a tracking gap waiting to happen. FieldTrace logs a Medium exception when battery dips below 15% mid-shift.
- Queued in the exception review dashboard
- Escalates in-app after 24 hours unreviewed
- Three in seven days flags a repeat offender
Offline During Shift
Ten minutes without a GPS ping and the agent shows INACTIVE. FieldTrace turns that silence into a Medium exception you can investigate.
- Route and timeline to the drop-off
- Telemetry captured at detection
- GPS off, weak signal, and restarts logged too
Late Start Alert
Late once is a slip, but late every Monday is a pattern. FieldTrace flags every late punch-in. Our field service exception reporting shows which is which.
- Late starts on the agent scorecard
- Missed clock-ins captured too
- Export to CSV or XLSX
GPS Gap Detection
Five silent minutes on the move are five minutes nobody can account for. Our GPS gap detection flags every one as Critical.
- The gap marked on the route map
- Route and telemetry saved as evidence
- In-app and email alert to the manager
What OurField Exception Management SoftwareLooks Like
Close Every Case With Our
Field Exception Management Software
Frequently Asked
Questions
Straight answers on field ops exception management.
What is our field exception management software?
Software that watches your field data—GPS pings, punches, geofences, device health—for anything that breaks your rules, then turns each break into a case someone must close. Tracking shows where your team went, but exception management shows what went wrong, who owns it, and whether it's fixed.
How is an exception different from a GPS alert?
What happens if nobody reviews an exception in time?